Shipping policy

Last updated: October 23, 2026

At photo Gito, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once you place an order on our website, we begin processing it after receiving confirmation of your order and payment, where applicable.

Orders are processed during our regular business days.
Processing times may vary depending on product availability, order volume, and other circumstances.
Orders may take additional time to process during holidays, sales, or promotional periods.
You will receive an order confirmation after successfully placing your order.

Please ensure that your shipping information is accurate when placing your order.

2. Shipping and Delivery Time

We aim to deliver your orders within the estimated delivery timeframe communicated during checkout or through our order updates.

Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

Any delivery timeframe provided is an estimate and is not guaranteed unless expressly stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The final shipping cost may depend on factors such as your delivery location, order value, package weight, and applicable delivery services.

If we offer free shipping or special shipping promotions, the applicable conditions will be communicated on our website.

4. Order Tracking

Where tracking is available, we will share tracking details through email, SMS, or another appropriate communication channel after your order has been dispatched.

You can use the tracking information provided to check your shipment's progress.

Please allow some time for tracking information to become available after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details, including their name, address, postal code, and contact number.

photo Gito will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

If you notice an error in your shipping details after placing an order, please contact us as soon as possible. We will try to assist you if the order has not yet been dispatched.

Changes to an address may not be possible once an order has been shipped.

6. Delayed or Lost Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occur because of courier disruptions, weather conditions, public holidays, operational issues, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can help investigate the issue.

If a shipment is confirmed as lost or undelivered, we will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.

7. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide your order number and relevant photographs or other supporting information.

We will review your request and assist you with an appropriate resolution under our Refund Policy and applicable law.

8. Delivery Attempts

Please ensure that someone is available to receive the shipment at the delivery address when required.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier cannot reach the recipient, additional delivery attempts or other arrangements may be necessary.

Any additional charges or consequences will be handled in accordance with the applicable courier terms, our policies, and applicable law.

9. International Shipping

International shipping availability, if offered, will be indicated on our website or during checkout.

International deliveries may be subject to customs duties, import taxes, and other charges imposed by the destination country. Unless expressly stated otherwise, these charges are the responsibility of the customer.

Delivery timelines for international orders may vary depending on customs clearance and local delivery services.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status and our applicable Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible. Any eligible return or refund will be handled in accordance with our policies and applicable law.